Frequently Asked Questions
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We are the first call for renters when the property owner takes time away. Our team is available 24/7 to provide support to renters. Once contacted, we will step in and begin working through solutions.
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Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.
The steps to enroll are:
1) Onboarding call.
2) Decide on a hold amount. This is the amount that we are authorized to spend on your behalf. If over, we will contact you for authorization, and the options.
3) Submit payment, and pre-authorized hold.
4) Sign contract.
5) You are enrolled!
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We like simple prices. We offer a new member rate which is for the onboarding, and three days. Additional days after that $100 daily. For return members we can often skip the prep call, and can be available on a very short notice. We offer group rates for owners with multiple properties- just ask!
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Our service is built for the property owner that does not use a manager, and needs to take time away on a temporary basis. We are here to step in and support the renters if anything comes up. Our fee is much less than a monthly management fee for the owners that only need us for a temporary basis, and still want their property professionally serviced if any problems rise.
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You don’t.
Our solution is for the property owner that is self managed and takes time away. While there are substitutes such as having renters call a family member, our program is geared to the owners that want to know their property is a professionals hands. We own rental properties ourselves and understand the magntitude and ongoing care needed of this investment.
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You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.